FAQs

No, it is not mandatory to create an account to order on dressiedress.com. You can order as a guest. However, creating an account allows you to:

* track your order history
* more easily access tracking information
* simplify return procedures.

1. Browse our online store and select the dress of your choice.
2. Carefully review the product description and size guide.
3. Choose the desired size, color, and quantity.
4. Click on "Add to Cart".
5. Go to your cart to review your selection.
6. Enter your shipping and billing information.
7. Select your delivery method.
8. Choose your payment method.
9. Confirm your order.
10. You will receive a confirmation email within minutes of placing your order.

Yes, guest checkout is definitely possible. No account creation is required to complete your purchase.

Our orders are processed quickly to ensure optimal delivery times. It is sometimes possible to modify or cancel an order within a very short timeframe after validation. For any urgent requests, please contact our customer service immediately. Once the order has been shipped, no modifications or cancellations will be possible.

First, please check your spam folder. If you still haven't received anything, contact our customer service to check the status of your order.

We accept payments by credit card (Visa, Mastercard) and via PayPal. The payment methods offered may vary depending on your country and currency.

Yes. All transactions made on dressiedress.com are protected by advanced security systems and encryption protocols that comply with international standards.

Payment is taken when your order is shipped.

Currently, we do not offer installment payments. The order must be paid in full at the time of confirmation.

We deliver to many countries internationally, including France and most European countries. Available countries are automatically displayed during checkout.

Orders are typically prepared within 1 to 3 business days before shipment.

Delivery times vary depending on the destination and the selected shipping method. On average, delivery takes **7 to 15 business days** after dispatch. These times are approximate and may vary during peak periods.

As soon as your order is shipped, you will receive an email containing a tracking number. You can track the delivery of your package in real-time.

Tracking information may take up to 24 to 48 business hours to appear after shipment. If tracking does not update after this period, please contact our customer service.

A change to the delivery address is only possible if the order has not yet been shipped. Contact us as soon as possible if there is an error.

You have a legal period of 14 days after receiving your order to request a return.
Returned items must be:

1. unworn
2. unwashed
3. undamaged
4. with their original tags.

Before making any returns, please contact our customer service to obtain detailed instructions. Unannounced returns cannot be processed.

Return shipping fees are the customer's responsibility, except in the case of a defective or incorrect item.

Once your return has been received and checked, the refund will be processed within 3 to 5 working days using the same payment method as the original order. Depending on your bank, the time it takes for the refund to appear may vary.

We do not offer direct exchanges. To get a different size or color, you must return the item in question and place a new order.
Are shipping costs refunded?
Original shipping costs are non-refundable, except in the case of an error on our part.

Cuts may vary depending on the dress style and fabric used. If in doubt between two sizes, we generally recommend choosing the larger size.

We do our best to accurately represent our products. However, slight variations in color may occur due to individual screen settings.

No, all our dresses are offered ready-to-wear. We do not make alterations or custom creations.

If you received a different item from the one you ordered, please contact our customer service with your order number and photos of the product you received.

Despite our quality checks, a defect may exceptionally occur. Please contact us promptly with photos so that we can offer you a suitable solution.

It is possible that your order was shipped in multiple packages. Check your shipping emails or contact our customer service.

You can contact us via the contact form available on dressiedress.com. Please include your order number to help us process your request.

Our customer service is committed to responding within 24 to 48 business hours.

Our customer service is available Monday to Saturday, excluding public holidays.